The money is in the email list, right? I am sure that you\u2019ve read this before but in order to take advantage of your list, you first need to improve your email open rates.<\/p>\n
According to recent studies, the average email open rate for all industries is 21.3%. This means that 8 out of 10 emails you send out will never be opened by their recipients.<\/p>\n
This is a huge number and things can get worse if your email open rate is not close to the industry average.<\/p>\n
Despite these statistics, email marketing<\/strong><\/a> is still a great sales tool and every effort you make to improve your email open and click-through rates can positively impact your sales and revenue.<\/p>\n
Maximize your email list potential<\/strong><\/p>\n
Let\u2019s say that you have a list of 1000 subscribers, an email open rate of 10% and a click rate of 2% (the average for all industries is 2.62%).<\/p>\n
This means that every time you send out an email campaign only 100 people will open it and only 2 will click a link in the email and visit your website.<\/p>\n
If you manage to increase your email open rate to 20%, then it means that 200 people will open your email and 4 will click a link and visit your website. That\u2019s a 100% increase with the same list.<\/p>\n
Avoid spam filters<\/strong><\/p>\n
Another reason why email open rate is important that many people neglect is that it can impact the future performance of your campaigns.<\/p>\n
When you send out email campaigns that have email open rates that are lower than the expected average, then email spam filters will eventually mark your future emails as spam and it will never reach the inbox of the recipients.<\/p>\n
So, it is important to take the necessary actions to maximize your open rates and protect the integrity of your domain and email list.<\/p>\n
Follow the steps below to increase your email open rates.<\/p>\n
The first thing that your subscribers will see in their inbox, is the email subject line. If they find the subject line interesting they may click to see what\u2019s inside, if not they will probably delete the email without opening.<\/p>\n
It is not surprising that according to statistics, almost one-third of email recipients open an email because they liked the subject line.<\/p>\n
How can you make your subject lines interesting?<\/strong><\/p>\n
Test different types of subject lines to find out what works for your audience. You can do this through your email marketing tool, or by simply segmenting your list and sending out the same email (with a different subject line) and measuring the results.<\/p>\n
The first thing to check is that the emails are sent using your name\/brand.<\/p>\n
Before sending out a campaign, you can configure the \u201cFROM NAME\u201d. This is shown in the first column of the user\u2019s inbox so you need to use something that users can easily recognize.<\/p>\n
In my case, I use \u201cAlex, Reliablesoft SEO Blog\u201d which gives users a pretty good idea who is the sender of the email. Having your real name makes the email personal and it\u2019s better than using only your brand name.<\/p>\n
The second thing to check is to start the email with the recipient\u2019s name. This helps to avoid spam filters and makes your emails personal.<\/p>\n
When someone subscribes to your list, you should make the \u2018first name\u2019 field mandatory. Then within your email marketing platform, you can configure the emails to use the name of the recipient in the first sentence.<\/p>\n
More than 20% of emails sent never make it to the subscriber’s inbox. Why is that? They get caught by spam filters. Why does this happen?<\/p>\n
There are a number of reasons, the most important are:<\/p>\n
Subject line<\/strong> – As mentioned above avoid using symbols, exclamation marks and words like \u2018Free\u2019, \u2018Buy\u2019, \u2018Rich\u2019.<\/p>\n
When mail servers find these in the subject line they may proactively move the emails to the spam folder. Companies have strict rules about incoming email and you want to avoid that.<\/p>\n
Your emails are marked as spam by users <\/strong>– When a lot of people mark your email as spam this passes a negative signal to the spam filters and the end result is all your emails to end up in the spam folder even before people see them. This can happen with Microsoft emails (Hotmail, outlook.com) Gmail and Yahoo.<\/p>\n
Too many links in the email content<\/strong> – This is another reason that can lower the integrity of your emails. Avoid having too many links in the content especially if they link to different domains.<\/p>\n
Low open rates <\/strong>– As explained above, if your email open rate is low, in the long term this will negatively impact the number of emails that end up in the spam folder.<\/p>\n
Familiarize yourself with the requirements of CAN-SPAM<\/strong> – CAN-SPAM is a law related to sending spam email messages.<\/p>\n
Even if it\u2019s not made mandatory by your email provided, you need to make sure that you include the following in all your messages:<\/p>\n
Although there are some industry statistics<\/strong><\/a>, the best way to find out when it\u2019s best to email your subscribers is to do two things: A\/B testing and use the intelligence of your email marketing software.<\/p>\n
Do A\/B testing to find out what time\/date works best<\/strong><\/p>\n
After you send a couple of email campaigns, analyze your campaign statistics, especially the dates\/times that you had most email opens and adjust your sending time\/dates accordingly.<\/p>\n
Try different day\/time combinations for a number of weeks and you will end up with the best time that works for your list.<\/p>\n
Let your email marketing software decide the best time to email your list<\/strong><\/p>\n
A faster and easier way is to use the data provided by your email marketing software.<\/p>\n
If you\u2019re using MailChimp, they have a feature that tells you when it\u2019s the best time to send an email. This is decided based on past statistics and other factors that MailChimp is using in their algorithm.<\/p>\n
In many cases, people configure their email marketing platforms to send out an email automatically whenever they publish a new post on their blog or website. While this is a great method to save time, it is not the best approach when it comes to the quality of your email content.<\/p>\n
Instead of sending automated emails from your RSS feed, try to manually create your emails by making the content more useful and interesting for your readers.<\/p>\n
Tell them exactly why you are emailing them (without too many details) and give them easy ways to find out more about your new post or new product by adding clearly identified links in your content.<\/p>\n
People that find your content interesting once, will open your emails again and again and this will gradually increase your email open rates.<\/p>\n
The majority of people read their emails on their smartphones. This means that if your emails are not optimized for viewing on mobile, you are in trouble.<\/p>\n
Take a look at these mobile email statistics<\/strong><\/a> and you will understand the importance of sending mobile-friendly emails.<\/p>\n
In summary, 49% of email messages are opened on mobile and mobile owners use their phones to check their emails multiple times per day.<\/p>\n
There are many tools to help you with previewing and optimizing your emails for different devices, Litmus<\/strong><\/a> is the most popular but it\u2019s very expensive for small businesses and bloggers.<\/p>\n
A good alternative is inbox<\/em> preview<\/em> (which is litmus-powered) that is offered to MailChimp Pro without extra charge. You can learn more here<\/strong><\/a>.<\/p>\n
A misconception that many people have about email marketing is that the bigger your email list is, the better. This is wrong, a better approach is \u201cthe most engaging your email list is, the better\u201d.<\/p>\n
For example, if you have an email list of 10,000 subscribers but your open rate is 10% then on average the active people on your list are 1000.<\/p>\n
If on the other hand, you had a list of 5,000 subscribers but your average open rate is 25% then you have 1250 active subscribers.<\/p>\n
Don\u2019t forget that a smaller list with a higher engagement rate can avoid spam filters compared to a bigger list with a low email engagement rate<\/strong><\/a>.<\/p>\n
It goes without saying but sometimes it\u2019s good to mention it: Do not buy email subscribers. It\u2019s not a good practice, it can damage your domain and reputation and you won\u2019t have anything to gain from them.<\/p>\n
Buying email lists from other \u2018companies\u2019 will not help you in any way. Sending people emails they did not ask for, it\u2019s a spam action and will definitely lower your open rates with a number of negative consequences.<\/p>\n
Email authentication<\/strong><\/a> is a way to convince email spam filters that you are allowed to send emails from your domain (using a third-party provider). It\u2019s a bit of technical stuff but successfully implementing email authentication will definitely help in improving your open rates.<\/p>\n
A very effective technique to increase your email open rates is to use segmentation.<\/p>\n
Segmentation allows you to break down a big list into smaller lists based on the preferences of your email subscribers, past activity or website actions.<\/p>\n
This makes your emails more valuable to users and this increases email and click-through rates.<\/p>\n
For example, in my email list, I have people that are interested in SEO topics only, people that are interested in digital marketing topics and people with different levels of knowledge.<\/p>\n
If I send to beginners an article that is more suited to advanced users, it has no value to them and this will reduce open rates.<\/p>\n
One of the ways to segment your list is to survey your users<\/strong><\/a>. As soon as they subscribe to your list, you can send them an email asking them what kind of content they prefer to receive from you and add them to the appropriate list based on their selection.<\/p>\n
Another technique that can instantly improve your email open rates is to re-send your email campaigns to non-openers.<\/p>\n
This is how it works:<\/p>\n
It\u2019s a very simple technique and easy to implement (most email marketing tools have this ready for you) and can double your open rates.<\/p>\n
If you\u2019re already sending out a lot of emails (for example 3 per week), you don\u2019t have to do this for all your email campaigns but only for the important ones.<\/p>\n
How is this related to open rates?<\/p>\n
When someone wants to stop receiving messages from you, they usually unsubscribe from your list and everything is good.<\/p>\n
If the unsubscribe button is nowhere to be found in your email (or too small to see it), they will most probably mark your email as spam so that they don\u2019t get it in their inbox.<\/p>\n
If a lot of people do the same thing, your open rates will gradually decrease.<\/p>\n
Don\u2019t be offended if someone wants to unsubscribe from your list, it happens all the time so play it safe and give them the opportunity to do so easily.<\/p>\n
At the end of the day, you need active people on your list that want to get your emails and not people who don\u2019t want to hear from you.<\/p>\n
When people subscribe to your list it\u2019s important to send them a great welcome email.<\/p>\n
Welcome emails tend to have a high open-rate and if your subscribers like your welcome email, it is more likely to open your other emails as well.<\/p>\n
A few tips to optimize your welcome emails.<\/p>\n
A\/B test different subject lines<\/strong> – The subject line is very important for all emails, including the welcome email. In your subject line make sure that you tell them exactly what\u2019s in the email.<\/p>\n
If they have subscribed to download a free ebook from you, make sure that in the subject line it says something like \u2018Download your free eBook from Reliablesoft\u2019 instead of \u2018Welcome to Reliablesoft\u2019.<\/p>\n
I found that having direct and specific messages in the subject line works better than general messages. You can do A\/B testing to find out what is working best for your list but don\u2019t ignore this step.<\/p>\n
You should aim at an open rate for your welcome email at around 60%. If your percentage is less than that, keep testing different subject lines until you reach close to that number.<\/p><\/blockquote>\n
Set the proper expectations <\/strong>– Within the email content, you can thank your users for joining your community and briefly explain to them what they should expect from you.<\/p>\n
Keep the emails to the point without giving them more information than they really need and don\u2019t make promises you won\u2019t keep.<\/p>\n
14. Keep your list active<\/h3>\n
Don\u2019t forget that your subscribers have voluntarily entered your list because they want to receive emails from you.<\/p>\n
Sending them too many emails and spamming their inbox is bad but not sending them any emails at all is not good either.<\/p>\n
You should take advantage of the momentum and engage with your audience as soon as they subscribe to your list.<\/p>\n
Email automation campaigns can help a lot with this but the bottom line is that you need to keep your email list active.<\/p>\n
If you don\u2019t send them emails for a long time and suddenly you decide to start sending email campaigns, it won\u2019t have the same results.<\/p>\n
People that regularly engage with your emails are more likely to purchase a product you are selling and become part of your active community.<\/p>\n
At the end of the day, this is exactly the purpose of email marketing and the reason you are allocating time, money and effort to build an email list.<\/p>\n
15. Optimize the email preview snippet<\/h3>\n
All major email clients show a message preview next to the subject line. This is an additional line of text that needs to be treated as a second subject line.<\/p>\n
Some email marketing tools allow you to specify what to show in the preview. If this is not the case with your provider then make sure that you add a hidden section on top of your emails as described here<\/strong><\/a>.<\/p>\n
Optimize email message preview text.<\/figcaption><\/figure>\n \nKey Learnings<\/h2>\n
The first challenge of email marketing is to get people to subscribe to your list. Once you have this process optimized and you get a constant number of new email subscribers per day, the next challenge is to get people to open and interact with your emails.<\/p>\n
The email subject line is the number one factor. If your subject line is interesting more people will open your emails. You can use 20% as your guide.<\/p>\n
If your email open rate is around that number then it\u2019s ok, if not then you need to do A\/B testing to find out what kind of messages can increase your email open rates.<\/p>\n
Besides the subject line, there are other factors that can impact the deliverability of your messages<\/strong><\/a>. If many emails end up in the spam folder, then your open rate will be low and you risk damaging the reputation of your domain.<\/p>\n